Alpari FAQs: Find Answers to All of Your Questions

In this part of the site, you will find answers to all of the questions we get asked the most about our services and about Forex in general. If you can't find the answer to your question here, there is a variety of ways to get in touch with us to get the information you need.

Top 10
Questions

Server
IP-Addresses

1. What can I do with myAlpari? (myAlpari Tutorial)
2. Why wasn't the order executed at my price? (Bid/Ask)
3. Why wasn't my order executed at my order level? (Price Gap)
4. Why was my order executed at a non-market price? (Spike)
5. Why can't I connect to the MT4 server? (Server Connection)
6. Why do I see "Trade context is busy" in MT4? (Clear Queue)
7. Why was the order closed without my consent? (Stop Out)
8. How do I calculate the necessary margin? (Leverage)
9. How do I calculate the value of one pip? (Pip Calculation)
10. How do I calculate my overnight swap charges? (Swaps)

To work with the MetaTrader trading terminal, you will need to choose the server corresponding to your account type. From the drop-down menu below, select your account type to find out the name of the server you need. If the server is not listed in MetaTrader, you can try entering one of the IP addresses below in MT4 manually.

Choose Account Type