FAQs: myAlpari Payments

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  I can’t find my bank in the “Fund Withdrawal” section of myAlpari. How can I withdraw funds to my bank account?

  On our site, we only list the sending banks where we have a company account. You can make a withdrawal to an account at any bank by selecting one of our sending banks and filling out your bank account details on the request form.

  To learn more about the bank commissions charged for making wire transfers, please see our comparison table.

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  How can I withdraw funds to my credit/debit card?

  You can make a withdrawal to your credit/debit card via bank wire transfer. Choose one of our sending banks in myAlpari and submit a withdrawal request. Fill out the request form with information about your bank.

  Please get in touch with the bank that issued your credit/debit card to find out the bank details you will need to use when filling out the request form.

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  I was asked to provide a form when making a bank wire transfer. Where can I find this form?

  You can find the Client Registration Form in the "Regulatory Documents" section in myAlpari. Print out the form and fill it out. Then send a scanned copy to payments@alpari.ru or upload a scanned copy to "My Profile" in myAlpari.

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  After making a deposit to my account with a credit/debit card, I noticed a small symbol that looks like a shield. What does this mean?

  When you make a deposit to your account from your credit/debit card, a restriction on third party withdrawals will automatically be placed on your account (see clauses 5.5.3 and 5.4.4 in the Regulations for Non-Trading Operations). When a credit/debit card is used to make a deposit to your account, for a period of 30 days, you will only be able to make a withdrawal to a bank account opened in the name of the cardholder. You will need to provide our Payments Department with documentation verifying that you are the legal owner of the card.

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  What documents do I need to send the Payments Department when I make a deposit from my credit/debit card?

  Before funds can be deposited to your account from your credit/debit card, you will need to provide the Payments Department with a scan or photograph of the card (front and back) and of the cardholder’s passport (2-page spread with photo). The scan or photo of the front of the card should show the full name of the cardholder, the name of the issuing bank, the expiration date and the first 6 and last 4 digits of the card number. The scan or photo of the back side should show the cardholder’s signature, but hide the CVC2/CVV2 code. You will need to provide a scan or photo for each card used.

  When making a deposit from a virtual or prepaid card, you will also need to provide a scan or photo of an official letter from the issuing bank, verifying that you are the cardholder.

  You can send a scan or copy of this documentation to payments@alpari.ru or upload them to myAlpari in "My Profile."

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  I accidentally deposited funds to my transitory account. How can I transfer these funds to my trading account?

  To transfer funds to your trading account, you will need to make an internal transfer (between your Alpari accounts). To do this, go to the "Internal Transfers" icon in the “Trading Accounts” section of myAlpari and fill in the required information.

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  I submitted a Webmoney/Moneybookers withdrawal request, but the funds have not yet been posted to my account. How long should it take before the funds are posted to my account?

  Requests for withdrawals using an electronic payment system should be processed within one business day of the time the request was submitted.

  For your security, when you make your first withdrawal to a new Webmoney (Moneybookers) electronic purse from your Alpari account, our Payments Department will verify your identify by contacting you at your registered email address or calling your registered phone number.

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  I am not able to make a deposit to my transitory/trading account with WebMoney. I receive the following error message: “User not found step=10, code=6.” What should I do?

  You need to add Alpari’s electronic purse to your list of "correspondents" in WebMoney Keeper. If you continue to see this error message, please get in touch with WebMoney Technical Support, as there is likely an issue with your WebMoney Keeper settings.

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  What is the processing time for wire transfers from abroad?

  The processing time depends on the processing rules at the sender's bank as well as on the total number of banks involved in the transfer. In most cases, processing should take anywhere from two to seven business days. Occasionally, when a wire transfer is made from a smaller bank which uses a number of other banks to make wire transfers, it may take as much as 10 business days for the funds to be posted to your account.

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  I made a deposit to my account via wire transfer, but the amount transferred to my trading account is less than I had expected. I already paid my bank's wire transfer fee. Why was I charged an additional fee?

  Alpari does not take any additional commission for transferring your funds from our company bank account to your Alpari account. The amount we transfer to client trading accounts is the amount which was transferred to our company bank account.

  Usually, the additional commission was charged by one of the other banks involved in the wire transfer.

  International banking law allows clients making wire transfers to ask their bank to take commission in one of the following forms:

  • OUR: The entire commission is paid by the sender (the Company). Please be aware that if correspondent banks are involved in the wire transfer, then the amount you receive will be the amount you requested less the commissions charged by correspondent banks.
  • SHA: The commission is split between the sender and the recipient (the client).
  • BEN: The entire commission is paid by the recipient (the client).
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  How can I be sure that the amount transferred from Alpari's company bank account is exactly the amount that was withdrawn from my trading account? How can I be sure that the amount posted to my trading account is exactly the amount that was transferred to Alpari's company bank account?

  You can request a receipt for the fund transfer (SWIFT copy) to verify the amount taken from our company account by your bank (or the amount transferred to our company account) by sending an email to payments@alpari.ru.

  There is a charge for this service. The cost will be deducted from the balance of your trading account.

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  My bank asked me to provide documentation explaining the purpose of my fund transfer. What do I need to give them?

  Go to the "Regulatory Documents" section in myAlpari. Print out the Client Agreement and present it to your bank.

  The Client Agreement states the following in clause 1.3: "The terms of this Agreement shall be considered accepted unconditionally by the Client upon the Company’s receipt of an advance payment made by the Client in accordance with this Agreement."

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  What do correspondent banks do? Can I choose a correspondent bank?

  Correspondent banks are banks that conduct transfers, calculations, and currency conversions on the basis of a correspondent agreement with another bank. Correspondent banks open special correspondent accounts to help them fulfill orders given to them by other banks. International banking law requires a correspondent bank (in the country of the transfer currency) to be used in international wire transfers.

  For example, if you wish to transfer US dollars from Canada to Australia, a correspondent bank in the United States must be used.

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  When I was trying to make a deposit to my account from my credit/debit card, I was asked for my CVC2/CVV2 code. What is that?

  The CVC2/СVV2 (Card Verification Code 2 / Card Verification Value 2) code is a three-digit key code used by the issuing bank for security purposes, based on the card number and expiration date. It can be found to the right of the number in the signature panel on the back of the card. (In other words, it's the three-digit number on the back of the card.)

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  Where can I learn more about transactions using the PayOnline processing center?

  • Right Here:
  • Be careful when making a transaction through the PayOnline processing center. In the "Cardholder" field, you need to enter your name exactly as it appears on your card (in Latin letters, first name first). After the first time you attempt to make a transaction using the PayOnline system, the "Cardholder" field will be filled in for you automatically.
  • The security policy at the PayOnline processing center restricts the use of credit/debit cards outside of the country where they were issued. To make a transfer from another country, please provide our Payments Department with a scan or photo of the cardholder's passport and a scan or copy of the front and back side of the credit/debit card being used (if the cardholder's name is shown on the card). On the scan/photo of the front side, the full name of the cardholder, the name of the issuing bank and the first 6 and last 4 numbers of the card number should be visible (the other numbers may be covered). In the scan/photo of the back side, the cardholder's signature should be visible. The CVC2/CVV2 code must be covered. If you are transferring funds from a prepaid or virtual credit card (one where the cardholder's name is not shown), you will need to send the Payments Department a scan of the official confirmation letter from the issuing bank verifying that you are the cardholder. You may also upload scans of your passport and credit/debit card to myAlpari in the "My Profile" section, in "Documents to Upload." Upload the scan or photo of your passport/ID to "Official Proof of Citizenship" and the scan or copy of your credit/debit card to "Scanned Copy of Credit/Debit Card."
  • You can deposit no more than 10,000 USD in the span of 24 hours.
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  What will happen if my credit/debit card is denominated in a different currency than the Alpari account to which I wish to make a deposit?

  If your card is denominated in a currency that is not accepted by the processing center, the issuing bank (the bank that gave you your card) will need to make a conversion, based on its own conversion rates. To find out your bank's conversion rates, please contact their customer service department.