General Questions

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  Do I need to fill in my bank account number in the field "Recipient Account Number (IBAN)" in the form to withdraw funds?

  Yes, you should enter the number of the bank account onto which you want funds deposited in this field.
• Read Close 2

  What is IBAN?

  In accordance with the banking laws of the European Union, IBAN (International Bank Account Number) is used to identify bank accounts in international settlements. This new standard to number accounts is an indispensable condition for carrying out payments with foreign counterparts. The maximum IBAN length is 34 characters, but each country has its own domestic IBAN standard with a fixed length for account numbers.

  The standard IBAN structure is as follows:

  1. The first 2 letters identify the bank account's country of origin. The country symbol is in accordance with the ISO standard;

  2. The next 2 figures are the IBAN check digits;

  3. The remaining IBAN characters are the domestic account number, which contains the client's account number in a certain bank as well as the bank's routing information.

  For example:

  PL27114020040000300201355387 — IBAN number of an account in Poland;

  DE89370400440532013000 — IBAN of an account in Germany.

  Countries using IBAN:

  Country	Account Length
  Andorra	24
  Austria	20
  Belgium	16
  Bosnia and Herzegovina	20
  Bulgaria	22
  Croatia	21
  Cyprus	28
  Czech Republic	24
  Denmark	18
  Estonia	20
  Finland	18
  France	27
  Germany	22
  Gibraltar	23
  Greece	27
  Hungary	28
  Iceland	26
  Ireland	22
  Italy	27
  Latvia	21
  Liechtenstein	21
  Lithuania	20
  Luxembourg	20
  Macedonia	19
  Malta	31
  Netherlands	18
  Norway	15
  Poland	28
  Portugal	25
  Romania	24
  Serbia and Montenegro	22
  Slovak Republic	24
  Slovenia	19
  Spain	24
  Sweden	24
  Switzerland	21
  Turkey	26
  United Kingdom	22
  Tunisia	24

• Read Close 3

  How long does it take to receive a bank transfer from abroad?

  The timeline of transfers depends on the payment execution rules set in the paying bank as well as on the number of correspondent banks involved. A bank wire transfer usually takes 2-7 business days. In rare cases, transfers are executed through a branch of a small bank, which in turn executes the payment via several correspondent banks. This process may take up to 10 business days.

• Read Close 4

  I was sent a fund transfer 10 days ago but I still haven't received it. What should I do?

  If this happens, it is wise to initiate an inquiry into the payment. We recommend you contact our Payments Department and request a copy of the document confirming the transfer of funds. Once you receive this document, you should then contact your bank to clarify the situation. Please note that our Payments Department executes fund transfers based on withdrawal requests sent from myAlpari. If you made a mistake when filling out a withdrawal request, you should contact our Payments Department and ask for a payment confirmation with correct payment details to be sent to the recipient bank. This service is billable.

  
  Another way to solve this problem is to wait until the payment has been refunded to our company's bank account and then credited back to the client's trading account. After this takes place, you can then file another withdrawal request if necessary.

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  I completed a bank wire transfer but the amount credited to my trading account is less than it should be. I’ve already paid my bank's transfer commission. Why was more withheld?

  Please note that Alpari does not take any commission for crediting funds to a client's trading account. The amount we credit to a client's trading account is the same amount that was credited to our company's bank account.

  Most likely the amount withheld was the commission of one of the correspondent banks involved in the transfer. Each correspondent bank involved has its own commission in accordance with its own rates.

  In accordance with global banking practice, the payer can instruct their bank to withhold one of the following types of commissions:

  1. OUR — All commissions are paid by the sender (Company). Please keep in mind that if third-party correspondent banks are included in the payment process, you will receive the transfer sum less the commission of these banks.

  2. SHA — The commissions are shared between the sender (Company) and the recipient (Client).

  3. BEN — All commissions are paid by the recipient (Client).

• Read Close 6

  How do I make sure that the sum withdrawn from your bank account is the exact amount that was withdrawn from my trading account?

  You can request a payment receipt (S.W.I.F.T. copy) that confirms the sum deducted by the bank.

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  How do I make sure that the sum credited to my account is the same amount I transferred to your bank account?

  You can order a payment receipt (S.W.I.F.T. copy) that confirms the amount the bank credited to our account by sending an email to payments@alpari.org.

  You must pay for this service. The service price will be deducted from your trading account.

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  My bank is requesting documents explaining the payment details. What documents should I provide them with and where can I find them?

  You can find agreements with Alpari NZ Limited in your myAlpari under "Regulatory Documents". You should print and present the following document to your bank:

  "Client Agreement".

• Read Close 9

  What is the purpose of correspondent banks? How do I choose a correspondent bank?

  A correspondent bank is a bank that executes payments, settlements, currency transactions and other operations by the instruction of another bank on the basis of a correspondent agreement. In order to execute these instructions, correspondent banks open special correspondent accounts. In accordance with international banking law, you must use a correspondent bank in the country of a national currency to carry out international bank transfers.

  For example, if you want to transfer US dollars from Russia to Latvia, you should use a correspondent bank in the USA.

• Read Close 10

  My bank has provided me with their reference information but I don’t understand how to file a withdrawal request in myAlpari. What should I do?

  Please contact our Payments Department and email all the information the bank provided. Our experts will help you file a withdrawal request as soon as possible.

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  I want to make a deposit using a credit/debit card and the system prompts me to enter the CVC2/CVV2 code. What is CVC2/CVV2?

  CVC2/CVV2 (Card Verification Code2/Card Verification Value2) is the 3-digit, non-embossed number printed on the signature panel on the back of the card immediately following the credit/debit card account number. This number is required as an additional security precaution.